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THE IMPACT OF MARKETING INFORMATION SYSTEM ON SALES PERFORMANCE OF PEUGEOT AUTOMOBILE NIGERIA LIMITED (PAN) KADUNA
ABSTRACT
A marketing information system (MIS) is an orderly procedure for the regular collection of raw data both internally and externally and the conversion of these data into information for marketing decisions. This research project studies the impact of marketing information system on sales performance of Peugeots Automobile Nigeria (PAN) Limited Kaduna. The study covers five chapters. The problem of the study is to determine the adequacy of the marketing information system on sales performance of Peugeot. Survey research design was adopted for the study. 150 people was chosen as sample size out of the 1,185 population using simple random sampling techniques. Relevant research questions were formulated and used for gathering of data with its qualitative instrument questionnaire. The survey to the research question have produce a number interested findings. One of the important findings shows that one basic ways of gathering information by the Peugeot Automobile Nigeria Limited. (PAN) Kaduna. was through their internal records (information). Which is to say, information is given by the stock control unit. The study conclusively discovered that adequate attention should be given on their marketing mix (price, promotion, place and product) effective distribution of quality products are very paramount in Peugeot Automobile Nigeria Limited (PAN) Kaduna marketing. It is thus recommended that the relationship between the sales department marketing information department and production department should be greatly improved.
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TABLE OF CONTENTS
Title page – – – – – – – – – i
Declaration – – – – – – – – – ii
Approval page – – – – – – – – iii
Dedication – – – – – – – – – iv
Acknowledgement – – – – – – – – v
Abstract – – – – – – – – – vi
Table of contents – – – – – – – – vii
CHAPTER ONE: (Introduction)
1.1 Background of the Study – – – – – – 1
1.2 Statement of the Problems – – – – – – – 3
1.3 Objective of the Study – – – – – – 3
1.4 Significance of the Study – – – – – – 4
1.5 Research Question – – – – – – – 4
1.6 Scope of the Study – – – – – – – 4
1.7 Limitation – – – – – – – – 5
CHAPTER TWO: (Literature Review)
2.0 Introduction – – – – – – – 6
2.1 Conceptual framework of Marketing Information System – – 7
2.2 Definition of Marketing Information System – – – – 13
2.3 Objective of Marketing Information System – – – – 15
2.4 Functions of Marketing Information System – – – – 17
2.5 Limitation of Marketing Information System – – – 18
2.6 Sales Promotion – – – – – – – 19
2.7 Contribution of Marketing Information System in Nigeria – – 22
CHAPTER THREE: (Research Methodology)
3.1 Introduction – – – – – – – – 26
3.2 Area of the Study – – – – – – – 26
3.3 Research Design – – – – – – – 26
3.4 Sampling Techniques – – – – – – – 27
3.5 Population of the Study – – – – – – 27
3.6 Sample Size – – – – – – 27
3.7 Data Collection and Instruments – – – – 28
CHAPTER FOUR: (Data Analysis and Interpretation)
4.0 Data Presentation and Analysis – – – – 30
4.1 Characteristics of the respondents – – – – 30
4.2 Data presentation and Interpretation- – – – – 38
4.3 Test of Hypothesis – – – – – – 39
4.4 Research Findings – – – – – – 39
CHAPTER FIVE: (Summary, Conclusion and Recommendation)
5.0 Introduction – – – – – – – 42
5.1 Summary – – – – – – – 42
5.2 Conclusion – – – – – – – 44
5.3 Recommendations – – – – – – 46
Bibliography: – – – – – – – 48
Appendix A: Letter of Introduction
Appendix B: Questionnaire
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
In carrying out Marketing Analysis, Evaluation and Distribution, Marketing Managers need timely and accurate information about customers, competitions, dealers and other forces in the market place. Marion Herper (2000, pg 203) says the “to manage a business well is to manage its future and to manage the future is to manage information”. (Kolter and Armstrong (2000, pg 114) in An Introduction to Marketing).
During the past century, most companies were small and knew their customers first hand, managers pick up marketing information by starting around people observing them and asking them questions. In this present century, many factors have increased the need for more and better information management. As companies expend into national and international markets, they need more information on large and more distant markets.
As income increase and customers become more selective, managers need better information about how customers behave to different products. Marketing managers need information on the effectiveness of their marketing tools. In today’s rapidly changing environments, managers need much better up- to –date information to make timely decision.
Marketing Information System (MIS) begins and ends with the marketing managers to asses their information needs and also develop the needed information from internal company records, marketing intelligence activities and marketing research process. In addition, the marketing information system distributes information to managers in the right form and at the right time to help them in marketing planning, implementation and control.
By accessing information needs, a good marketing information system balances the information managers would like to have against what they really need and what is feasible to offer. Sometimes MIS cannot supply all the information managers are requesting for. MIS must therefore, watch the marketing environment and provide decision – makers with information they should have to make key marketing decisions. More so, developing information is required for making day – to – day planning, implementation and control decision. The development of information is subdivided into three (3): Internal Records (Report), Marketing Intelligence and Marketing Research.
Most companies of today are faced with the problem of declining level of sales. Therefore, marketing information system as related to the Peugeot Automobile Nigeria Limited (PAN), Kaduna is intended to improve the general level of sales in the company and other existing companies in the country.
1.2 STATEMENT OF THE PROBLEM
Paramount problem as regards to the decline in the level of sales in most companies in Nigeria is due to insufficient marketing information system. This situation led the researcher to undertake a research work to know how to improve the standard of marketing information system, and to know the roles that could be played by the marketing information system in enhancing sales of the Peugeot Automobile Nigeria Limited (PAN) Kaduna. The problem to be examined is to determine how sales could be maintained using marketing information system.
1.3 OBJECTIVES OF THE STUDY
The study has its objective towards improving the effectiveness of marketing information system and to also improve the sales margin of companies in Nigeria. Other objectives are:
i. To determine the objectives of Marketing information system in the organisation
ii. To investigate the functions of marketing information system in Peugeot Automobile Nigeria Plc
iii. To investigate the limitation of marketing information system in the organisation.
iv. To Examine the contribution of marketing Information System in the organisation
1.4 SIGNIFICANCE OF THE STUDY
The importance of this study (Research Work) is to help Peugeot Automobile Nigerian Limited (PAN) to embark on marketing information system, so as to help them in establishing a well rooted company through the enhancement of sales. It is also of great importance to other companies in that at the end of the study, they would diligently make reference to this work and also take the necessary measures to meet up with efficient and effective marketing information system that will improve their levels of sales.
1.5 RESEARCH QUESTION
i. What are the objectives of Marketing Information System in the organisation?
ii. What are the functions of Marketing Information System in Peugeot Automobile Nigeria Plc
iii. What are the limitations of Marketing Information System in the organisation?
iv. What are the contribution of Marketing Information System to the organisation
1.6 SCOPE OF THE STUDY
The study will be conducted in Peugeot Automobile Nigeria Limited, (PAN) head office Kaduna. This project work is particularly concerned about how Marketing information system on is carried out in an organization with emphasis on Peugeot Automobile Nigeria Limited, (PAN. It also looks at the objectives and techniques of the MIS. Therefore, the study only covers the Peugeot Automobile Nigeria Limited, (PAN. i.e. the geographical, social, economic and the cultural set up of the locality, types of marketing information and method of getting information to assist the marketing managers in their dealings.
1.7 LIMITATION OF THE STUDY
This research work is limited by inadequate fund, during the course of the study the researcher find it difficult to raise sufficient fund to carry out this project work. Another limitation of this project work is that no relevant material on this topic is ready available to the research as such prevented the researcher from extending this project work to other companies. Therefore, the study only covers Peugeot Automobile Nigeria limited (PAN), Kaduna.
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