ABSTRACT

This study identifies the training opportunities available to professional secretaries in first Atlantic bank Plc and Oceanic Bank Plc Okpara Avenue, Enugu.

The study consisted of issues concerning training opportunities, how they are being financed, the organization who plans or organizes such training, the reactions of secretaries concerning their training opportunities as well as the obstacles they experience in such training opportunities.

Questionnaire was used in collecting the data which were analyzed suing percentage formula.

The population consisted all the professional secretaries in first atlantics bank plc and oceanic bank plc Okpara avenue, Enugu.

They are 50 in number, sample of 50 secretaries was drawn from the population through stratified random sampling form the data analyzed, the following were made to:

vFind out type of training opportunities available to the secretaries in tertiary institutions in Enugu state.

vFind out how often these secretaries go through such training?

vHow these opportunities were provided?

vDetermine whether these secretaries are happy with the type of training opportunities offered to them.

vDetermine alternative suggestion about suitable training opportunities to be offered to secretaries.

For the above findings, the researcher made the following recommendations.

vSecretaries should attend seminars / workshops, conferences, so as to improve their status and increase their efficiency in the handling of administrative affairs of the organization.

vSecretaries should be encouraged to participate in many other training opportunities.

vSecretaries and professional bodies like (J.C.S.N) and (NABTE) should be left alone to conceive originate, plan and organize all their training opportunities.

vThe management and professional organization should actively participate in organizing and planning professional development activities.

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of contents

CHAPTER ONE

Introduction

1.1            Background to the study

1.2            Statement of problem

1.3            Purpose of study

1.4            Delimitation of the study

1.5            Significance of the study

1.6            Research questions

1.7            Assumptions of the study

1.8            Definition of terms

CHAPTER TWO

Review of related literature

2.1            Definition of profession

2.2            Appraisal of the definition

2.3            Definition of a secretary

2.4            The role of professional secretaries in government parastatals in Enugu state

2.5            Definition of training

2.6            Identification of training programme taken up by secretaries

2.7            Historical development of banking sector in Nigeria

2.8            Duties and business attributes of a professional secretary

CHAPTER THREE

Methodology

3.1            Design of study

3.2            Areas of study

3.3            Population of study

3.4            Sample and sampling technique

3.5            Instrument used for collection of data

3.6            Method of administration and collection of data

3.7            Method of analysis

3.8            Validity and research instrument

CHAPTER FOUR

Data presentation and analysis

CHAPTER FIVE

Summary of findings

5.1            conclusion

5.2            recommendations

5.3            limitation of study

Appendixes

Questionnaires

Bibliography

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

As competition between personal assistance and personal secretaries geared up, it becomes imperative to turn attention and evaluate the professional growth of personal secretaries in government parastatals which are naturally insatiable.

For a secretary to perform her functions efficiently and effectively, she must have undergone some educational training and obtained the basic offices knowledge and skills for days are gone when any person that work in an office under the supervision  of boss is being regarded as personal secretary. A personal secretary is therefore quite different from a clerk, a typist and other workers. I time past, secretarial profession was the responsibility of commercial schools, in that period those who attended commercial schools were regarded as secretaries, but I actual sense they were typist.

However, changes came to the organization of secretaries at the advert of industrial revolution when techniques and training developed. Carr –