CHAPTER ONE

INTRODUCTION

1.0 Introduction

Reservation is the most vital aspect of any hotel system, this process should be efficient. So it can serve the commercial goals of the hotel. The most important entity in the Reservation process is the Rooms, reserving Rooms in a hotel should be dynamic, and the whole process should be done in an effective way to maximize the hotel profits. There are two types of customers in the hotel; individual customers and group customers, and the person who is responsible for reservation is the front office manager. Group customers have higher priority over individual customers in high season, because group customers are more stable. So the front office manager should take decisions about the reservation, these decisions can be supported by the computerized system. This system provides many tools that the front office manager could use in taking his decision for allocating rooms and reserve for groups and taking right decisions. Note that this system can’t operate alone in the hotel, because it concentrates mainly in reservation process, the system needs an accounting system and a management information system, and so it can serve all the needs of the hotel.

Hotel room reservation system can keep close track of reservations. An effective room reservation system can tightly control room availability data and automatically generate many reservation-related reports. The biggest advantage of reservation system is the improved accuracy of room availability and rate information. As reservations agents input reservations and reservation modifications or cancellations into the system, the inventory of the available rooms is immediately updated. In addition, front desk transactions involving no-shows, early departures, or walk-ins will immediately update the computer’s room availability.