ABSTRACT

The aim of this project is to analysis the occupational challenges facing secretaries in the  Enugu State Civil Service.

In order to make the writing a dream come through certain books and presented papers were Consulted and interviews were made also, after these consolations and interviews it become clear that secretaries are suffering from many thing like office equipment problem s of attending to visitors and profession not being respected by staff. Also ignorance of and where one’[s job ferments and where others job start and a result of some workers elelights in usurping others job.

Furthermore, Government should also provide a policy on the training of secretaries as a wary to encourage secretaries who embark on self development.

TABLE OF CONTENT

Title page                                                                      

Approval page                                                              

Dedication                                                                    

Acknowledgement                                                                  

Abstract                                                              

Table of content  

          CHAPTER ONE: Introduction

Background of study                                                    

Statement of the problems                                  

Purpose of the study                                                     

Significance of the study                                                        

Delimitation                                                                           

Research questions                          

CHAPTER TWO: Literature Review

Personal Qualities of a secretary                           

Business attributes of secretary                                    

Duties of a secretary                                                     

Job commitment                                                           

Different kinds secretary                  

CHAPTER THREE: Methodology

Areas of the study                                                                  

Population of the study                                                

Sample and sampling techniques                                  

Instrument for data collection                                       

Method of data distribution                                          

Method of data Analysis                  

CHAPTER FUOR: Presentation and Analysis of Data

Research Question         i                                              

Research Question                   ii                                             

Research Question         iii                                                                         

Research Question                   iv                                            

CHAPTER FIVE: Discussion of finding Conclusion and Recommendation findings                                                                     

Summary of findings                                                    

Conclusions                                                                           

Recommendation                                                          

Appendix                                                                      

Bibliography                                                                 

CHAPTER ONE

INTRODUCTION

1.1            BACKGROUND OF THE STUDY

The secretarial profession was thought to be less of importance to both business and industries all over the world in previous times. But now it is known that the secretarial profession is one of the oldest in the world and that where there was a man of action there too was a man of pen to record his deeds.

The national secretaries Association defined a secretary as an executive assistant who possesses a masterly of office skill, who demonstrates the ability to assume responsibility without direct supervision, who exercises initiative and judgment and who makes decision within the scope of assigned responsibility.

The dictionary of occupational title defines a secretary as a person who schedules appointment give information to callers, takes dictation  in shorthand or on machine and transcribes relieves officers of clerical work deals with incoming and outgoing mails, locates attaches appropriate correspondence to files to be treated by the employer, takes care of reports, keeps personal records and minutes of  the meeting,

From the4 above, it could be seen that a secretary is a versatile business generalists who understands the  larguage of modern business and not just the skill of shorthand and typing alone. Secretarial efficiency or perfection lies in her intelligent presentation of business communication in a manner that enhances the image of the organization.