ABSTRACT (COMPUTERIZATION OF CUSTOMER SERVICES IN NIEGRIAN BANKS). This write up is an attempt to throw more light on the computerization of customers services in Nigeria banks have been poor this is because customers claim …
Read MoreABSTRACT Banking is in the midst of change that has arisen due to economic depression. As government seek to improve economic efficiency and better allocation of resources to solve the problem of economic depression, policy…
Read MoreCHAPTER ONE 1.1 BACKGROUND OF THE STUDY Before the emergence of modern banking system, banking operation was manually done which lead to a slow down in settlement of transactions. This manual system involves…
Read MoreABSTRACT The primary objective of this research work is to carry out proper investigation on “the application of marketing concept in commercial banking and its effectiveness in consumer satisfaction” at Guaranty Trust Bank Murtala Muhammed…
Read MoreABSTRACT The primary objective of this research work is to carry out proper investigation on “the application of marketing concept in commercial banking and its effectiveness in consumer satisfaction” at Guaranty Trust Bank Murtala Muhammed…
Read MoreCHAPTER ONE 1.0 BACKGROUND OF THE STUDY Commercial banking in Nigeria dated back to 1892, when what emerged as the bank of British West Africa (now bank of Nigeria) was established. This was followed in…
Read MoreCHAPTER ONE 1.1 BACKGROUND OF THE STUDY Planning is required in all forms of decision making in order to ensure an effective and efficient utilization of available scarce resources. The resources to satisfy the…
Read MoreABSTRACT This thesis examines the current transformation on the banking sector in Nigeria. It attempts to examine how the banks, particularly Hallmark bank, plc can reposition itself through recapitalization for competitive advantage. Although the bulk…
Read MoreABSTRACT Quality improvement can lead to increase in revenue and increased customer’s loyalty and the cross-selling of bank products as loyal customers spend more time with chosen banks, attract little administrative cost and are more…
Read MoreABSTRACT Electronic banking is simply operating the banking system through the internet and it signifies both global public network and a family of technologies. In Nigeria, the banking industries are basically on-line at real time…
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