THE USER’S ICT COMPETENCE AND ATTITUDE AS FACTORS INFLUENCING USE OF ELECTRONIC REFERENCE SERVICES IN ACADEMIC LIBRARIES

ABSTRACT

This research work is on the user’s ICT competence and attitude as factors influencing use of electronic reference services in Academic Libraries. A case study of Imo state University Library. The literature review is on the concept of ICTs types of ICT infrastructure applicable in academic library, funding of ICTs in academic libraries in Nigeria the importance of reference services in academic libraries and factors affecting the role of ICT in academic libraries in Nigeria.The questionnaire was used as instrument for data collection and it was distributed on a hand-to-hand basis. The method of analysis for this study was the tabulated statistical method. The research was to find out ICT infrastructure put in place in academic libraries in Nigeria, if there is a proper funding of ICT libraries in the provision of reference service in academic libraries in Nigeria, the level of training to academic library staff on ICTs, the problem/factors ,militating against the role of ICT in the provision of reference services in academic libraries in Nigeria, and strategies that can be adopted.