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CHAPTER ONEINTRODUCTIONBackground of the Study
In the banking industries secretaries occupy a veryimportant place in Nigeria and the world economy. Becausethe imagination of many people has been captured by theconcept of the electronic office and the media has given thetopic considerable coverage in both general and businessterms. Secretaries have a lot of problems to contend with andsolve in the office because of the modern and sophisticated.For these and other reasons, the researcher is to look into theInformation Communication Technology (ICT) competencesrequired by modern secretaries in the banking industry.The engagement, maintenance and the retention ofqualified secretaries to cope with the ever increasing demands
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