CHAPTER ONE INTRODUCTION Background of the Study Automated Teller Machines (ATM) are devices used by bank customers to process account transactions. Typically, a user inserts into the ATM a special plastic card that is encoded…
Read MoreBACKGROUND OF THE STUDY Although a lot of research works has been done on the prospects and challenges of Information Technology in the banking industry, theses research works are broad based and only few are…
Read MoreCHAPTER ONE Introduction Human Resource is a management approach that is aimed at understanding how psychological and social process interacts with the work situation to influence performance. Human relations are the first major approach to…
Read MoreABSTRACT (COMPUTERIZATION OF CUSTOMER SERVICES IN NIEGRIAN BANKS). This write up is an attempt to throw more light on the computerization of customers services in Nigeria banks have been poor this is because customers claim …
Read MoreABSTRACT Banking is in the midst of change that has arisen due to economic depression. As government seek to improve economic efficiency and better allocation of resources to solve the problem of economic depression, policy…
Read MoreCHAPTER ONE 1.1 BACKGROUND OF THE STUDY Before the emergence of modern banking system, banking operation was manually done which lead to a slow down in settlement of transactions. This manual system involves…
Read MoreABSTRACT The primary objective of this research work is to carry out proper investigation on “the application of marketing concept in commercial banking and its effectiveness in consumer satisfaction” at Guaranty Trust Bank Murtala Muhammed…
Read MoreABSTRACT The primary objective of this research work is to carry out proper investigation on “the application of marketing concept in commercial banking and its effectiveness in consumer satisfaction” at Guaranty Trust Bank Murtala Muhammed…
Read MoreCHAPTER ONE 1.0 BACKGROUND OF THE STUDY Commercial banking in Nigeria dated back to 1892, when what emerged as the bank of British West Africa (now bank of Nigeria) was established. This was followed in…
Read MoreCHAPTER ONE 1.1 BACKGROUND OF THE STUDY Planning is required in all forms of decision making in order to ensure an effective and efficient utilization of available scarce resources. The resources to satisfy the…
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