ABSTRACT

This study is concerned with examination of the role of communication in a supply-chain management, it will help any firm or organization that are still in doubt as to known the contributions of communication, its effectiveness, efficiency of supply-chain management in an organization at large. The role which the information plays or passes through supply-chain management team to serve the organization better by making supply’s available for use as and when needed; forms the main theme of the study. It has to be noted that this project is written primarily not to look at communications and supply-chain management alone but, to take a good look at the functions performed by the supply-chain department that highlights the role which communication plays. Chapter one, is the introduction, general view of the study, chapter two, is the literature survey. In chapter three of this projects, deals more on the research design, chapter four is the data presentation, analysis and its interpretations of such data while finally chapter five, is the summary, conclusion and implications and recommendations before references. 

CHAPTER ONE

1.0 INTRODUCTION This study is concerned with examination of the role of communication in supply chain management, it will help organization that are still in doubt as to the contributions of communication to effective, efficient and timely managing of materials. The role which this communication plays in assisting the supply-chain management team to serve the organization better by making supply available for use as and when needed forms the main theme of this study. “Without the means, the capacity and the will to communicate, what we know as business government, and community activities could not be (But it is not enough for) people to talk to others. They need to know how to talk with others, too”. This assertion of lee (1952) highlight how important communication is in every aspect of life, then how do people view communication? Looking at it ordinarily, people refers to communication as conversation between two or more persons the word communication how ever entails more than this by dictionary meaning, communication has been explained to be “A process by which information is exchanged between individuals through a common system of symbols, signs or behavior” (Webster 1991). This meaning seems to be in agreement with Kwofie (1981) who defined communication as “Any means by which information in form of ideas, protest. Supply chain management in any organization seeks to ensure that the goods materials are of the right quality, quantity, though at the right price and from the right source and made available for the organization in use at the right time. These five qualities are of great importance to shell Petroleum Development Company of Nigeria Limited. Little wonder then why any department embarking on a project usually prepare a supply chain requirement planning and make such available to the procurement department well in advance before the commencement of such project or time period the supply chain will be made use of the procurement department which comes under the human resources and services division of the company headed by a deputy general manager (supply chain and procurement) who reports to executive general manager, the department is responsible for the supply’s, distribution and issuing of all operational and administrative supply chain needed for the company’s operations. And for any public liability company like the shell to improve in its supply chain there is need for all hands to be on deck to make positive thought to happen.

1.1 BACKGROUND OF THE STUDYEvery organization develops the need for supply chain. This has be made available on timely basis i.e. as and when required by the organization especially to meet up with production schedule. The function responsible for this is termed supply chain management in several organizations. The nature of the product and the complexity of the organization effect the number of product produced and the amount of money available and spent and sizes of products. Whatever the case may be, the plain fact remains that a huge sum of money is spent on supply chain department of various organizations, it has been discovered that over seventy percent (70%) of the capital of most business organization are tied up on supply chain management have the need for proper control with this in mind, it is necessary to know in a nutshell what supply chain management is Lee JR and Nobler (1977) Define supply chain activities bound by a common idea. The idea of an integrated management approach to planning, acquisition conversion flow and distribution of production materials from the raw materials state to the finished product state”.Going a little bit further and looking at it from the point of view of Akindele (1952) who defined management as efficient utilization of resources (both human and materials) in order to achieve organizational aims and objectives. He went further to explain that management, as embedded in the above definition, involves the control and effective use of resources, decision making and achieving result through other people. This being so, we can in one way look at supply chain management (being a management function) from the point of view of the classical management theorists and as such define it as a function involving planning, organizing and coordinating the activities of people in order to achieve result. This could further be interpreted to mean the efficient utilization of resources (human and materials) through supply chain personnel utilizing everything at their disposal to ensure availability of supply chain personnel utilizing everything at their required by their organization. The history of supply chain management is not just the present day’s affairs it is as old as man and has remained in existence since the earliest days of mankind and civilization. A good example is found in the biblical days of Joseph “The Dreamer” (Holy Bible-Kings James Version 1987) who after interpreting pharaoh’s dream, was put in charge of gathering, storing, issuing and administration of food for several years before and after the famine came into existence in the land of Egypt. He could then be referred to as the first materials manager. In recent years, materials management in many organizations has been given specialized departmental status together with clearly defined responsibilities and authorities. What is observed however is that its (materials management), role in increasingly complex and mass production economy is not fixed. We therefore see continued innovation in this function towards inter-dependence, there is the need for co-ordination, which could only be achieved free flow of reliable and accurate information transmitted in a timely manner. Between the supply chain management department and all their aims of the organizations, the work of supply chain management depends upon accurate communication especially by whoever does the buying as this involves committing the organization to huge sums of money. The correct spelling and pronunciation are more than important in carrying out management operations. The role which is (information) plays in assisting the supply chain management team to serve the organization better by making supply chain management team to serve the organization better by making materials available for use as and when needed forms the main them of the study.

1.2 STATEMENT OF THE PROBLEM One of the major problems facing most manufacturing firms concerns in recent time is the soaring cost of supplying. An attempt to cut down on such costs has sometimes led to the supply of “poor quality” the recent trend however towards cutting down costs and minimizing poor quality is an integrated supply chain management approach through the use of effective communication. To this end, we intend to find out, with shell as a case study.1. What supply chain management entails and how communication comes into the management of supply’s chain?2. What has been achieved in the management of supply chain with the aid of communication?3. What communication problem may be encountered in the supply chain management?4. How a communication problem is encountered and may be remedied towards attaining set supply chain objective.

1.3 PURPOSE OF STUDY 1. The purpose of this project is to look into the special functions of supply chain management and see what role communication plays in the carrying out of these functions with special reference to shell Petroleum Development Nigeria Limited. 2. Take a look into communication problem in the supply chain management in shell Petroleum Development Nigerian Limited.3. Make suggestions as to attain set supply chain objective through effective communication 4. Also take a look at the relationship between suppliers, good human/customers, the link between shell Petroleum Development Nigeria Limited and the above mentioned people.

1.4 RESEARCH QUESTIONS 1. How effective has communication help in the transactions especially in the management of supply chain in Shell Petroleum Development Nigeria Limited.2. How has effective communication helped, in the creation of good human/customers and supply relationship in Shell Petroleum Development Nigeria Limited? 3. How has effective communication help Shell Petroleum Development Nigeria Limited to save much time, effort and cost in getting supplies to the point of need in production line. 4. How can a link be established between supply chain management and other functions with the result that each sees itself as working towards the attainment of organization goal. 5. Is communication important among Shell Petroleum Development Nigeria Limited the effect on supply chain management.

1.5A HYPOTHESES TESTING The purpose of hypotheses testing is to enable one making inference about an unknown population parameter. We can define hypothesis as an assumption or statement made well in advance of the observation (or about collection of data) about what can be expected to occur concerning one or more populations under stated or given conditions. Such assumption might be, true or false. A test performed in order to verify whether a hypothesis is true or flase is called a test of hypothesis. A qualify control manager must determine whether a process is working properly. Consequently, a statistical hypothesis is formulated for the purpose of rejecting it or accepting it. These assumptions of statements when accepted to be true they form policy decisions, and laws. The process of testing these assumptions or statement made in well advance of the observation is the hypothesis testing. NULL AND ALTERNATIVE HYPOTHESIS The Null hypothesis is central in research and is the hypothesis that is tested. It is stated in a negative sense (assertion) form by the use of the words “No and “Not”. The null hypothesis is the H0 and its and its alternative is HA (Hi).The statistical test of the null hypothesis, H0, may suggest the rejection of the H0, at a particular level of significance and degrees of freedom, as the case may be. The rejection of null hypothesis signals an automatic acceptance or non-rejection of the alternative hypothesis, HA. This is because both hypothesis are complementing as a guide to the research to look for an alternative way of demonstrating the relationship between the relevant variable should the null hypothesis fail to be accepted.

1.5B HYPOTHESIS STATEMENTS Null Hypothesis (H0): That as in all other organizational management functions, communication is important in the supply chain management. Alternative Hypothesis (Hi): That as in all other organizational management functions, communication is not important in the supply chain management.

1.6 SIGNIFICANCE OF THE STUDY This study will go a long way to help me and other student in quest for knowledge along this line, as well as purchasing and other professions in realizing how important communication is in the supply chain management. Lastly this study will be conducted to highlight the role of communication in supply chain management, it will help shell and other organization that are still in doubt as to the contributions of communication to effective, efficient and timely managing supply chain.

1.7 SCOPE AND DELIMITATIONS OF STUDY This study involves the procurement department, registered suppliers and other departments of shell petroleum development Nigeria limited any generalization of the findings to other population is at best tenuous.The result of this study is based on one sample of respondents’ behaviors at a specific time, probably at another time using the same instrument; respondent behavior might be different. The assumption that respondents would honestly and accurately answer the survey questions.

1.8 LIMITATIONS OF THE STUDYIf not that Nigeria is know longer safe for the white men working under oil companies. I the writer tend to cover the role of communication in supply chain management, A case study of Shell Petroleum Nigeria Plc in Port-Harcourt Shell. The paper would have gone behind this if not for the following problem. 1. KIDNAPPING: Due to the hard economic stress of Nigeria and bad situation in which Nigeria is passing through, where white men working under oil companies especially Shell in Port-Harcourt are been kidnapped made these research work to be difficult for me.2. FINANCIAL CONSTRAINTS: Due to hard economic realties, enough finance that should have allowed a most diversified research wasn’t available at the time it was needed.3. TIME CONSTRAINTS: The researcher combined many class work with the research itself, this made the researcher to experience a very tight schedule.4. TRANSPORTATION: This problem posed a big trait to the project. The researcher (i) wasted much time for vehicle may succeed only to get his point to call very late. 5. MATERIALS REQUIREMENTS: There was limited resources in terms of materials in the library or the internet to get this work done.

1.9 ABBREVIATION AND TERMS USEDThis study would want to give definitions to the following communication, supply, materials, management, integrated, embedded, soaring, procurement, encountered and stock yard etc.1. Communication: This is a process by which something either thoughts, words is shared between two persons or thing etc.2. Supply: To provide what is needed to someone, or somebody. A stock or store of things that is supplied: e.g. gas, food, water supply, shelter for stranded persons etc. All this and more can be supplied. 3. Chain: This simply means when an activity is connected like a metal links or rings, used for pulling or supporting loads or for fastening things. 4. Integrated: If people integrated into a social group, they mix with people in that group helping the individual integrate quickly into the community. 5. Embedded: If an object is embedded in a mass of surrounding substance it is fixed there firmly and deeply. 6. Stock Yard: An open storage area where materials etc, that do not suffer attacks from the natural elements are stored. 7. Code Symbols: Whatever method of coding is followed, the symbols used are either alphabetical e.g. (OPEC). Coding is the identification of stock items, by numerals, or letters or by a combination of both, etc.8. Operational Discrepancies: This is a situation where, although the difference between the calculated and physical stock is small, but the item involved is very important to the operation of the organization. 9. Administration Costs: This are cost which are independent of quantity. When goods are held in stock there is a great deal of administration work involved. 10. Supply Chain handing Cost: When supply chain are held by an organization, they have to be stored. Simply the cost of supplying or incurred in supplying. 11. Bins: Are storage equipment used for storage of small, low-cost items, in companies. 12. Pipes: This a means supplying items like water, oil, crude, fuel etc to those who has paid or consumers in need of it.13. Right Quality: The represents the degree or grade of excellence which is appropriate for a particular purpose. 14. E-Invoicing: Is one of the ways of combining the advantages of centralized facility with a high level of customer service. 15. E-Procurement: Is yet another terminology associated with purchasing and supply chain management. And it is one of the most exciting developments in supply management in an organization.16. CIF: Cost, insurance and freight.17. Letter of Credit: Letter of credit is normally for a willing ness to give credit. 18. Management: To control and make decision in a business or similar organization. 19. Role: A function that a person or thing typically has or is expected to have. 20. Shell Company: This is an oil producing firm in Port-Harcourt River State and some parts in Nigeria. 21. Materials: This simply item which is used to produce an item etc? 22. Production: Which is creating utility etc. 23. OPEC: This is organization of petrol Exporting Countries.24. Piple Line: This the areas where this fuel, oil etc passes through, that enable the oil fuel to reach the final consumer either individual or country.