CHAPTER ONE

1.0  INTRODUCTION

       There is no gain saying the fact that the survival of every business is anchored in the ability of the sales forces to identify and sell to the customers or buyers what the company has produced and brewery industry is not an exception. A popular slogan in marketing says that “Nothing happens until somebody say something”. There is need for communication, they necessitate having people whose responsibility is to ensure that customers and or prospect are contact and convinced to accept the values offered in exchange for a value desired by the organization.

       In brewery industry, customers of Guinness drinks are scattered every part of the country, and it is not very easy to reach the consumers without adequately splitting the market into territories, if the it is not properly done, it will deprived the firm from achieving its objectives and cal also affect a firm having competitors advantages over others firms in the industry.

It is not proper to say that Guinness product is not available, consumers should look for any other product e.g. Maltina, star etc. This is where sales territory now assigns sales en to make the Guinness drink get to customers at the proper place and time it desired by them.

A sales territory is an organization pattern whereby sales people are assigned separate sales are called territories and they report to their territorial executives who finally report to the field sales manager. These territorial sales executives bear such names as regional or strict sales management. The sales representative specialized in selling the companies products mix, line or items, and have such authority as if they are running their own business, but not within control from the top. These territories are usually referred to as profit centers  of the organization as they are the income sources by exchanging the firms goods for money.

The creation of definite sales territories  for individuals sales men offer a greater incentive to cultivate the territory with an eye for future business than the policy of permitting salesmen for in the same firm to complete for business in the same territory and also the allocation of a specific territory to individual sales men enables a salesmen to specialized in one territory with its customers and conditions sales person – relationship. The sales for is indeed the link between organizations and their customers. A sales man has dual responsibilities as a territorial manager, which is ensuring that customers derived adequate satisfaction from buying organization output.

The creation of sales territories are not sufficient for a company to achieve its objectives but in proper management of these territories which gives rise to topic “sales territorial management in brewery industry”.

A sales territory can either: a geographical area in which a salesmen work (e.g. in Nigeria, eastern sales territory comprising Anambra, Enugu, Imo and Abia states). A group of buyers assigned to a sales men.

1.1  BACKGROUND OF THE STUDY

This is the story of a truly successful company with a rich heritages and a great track record of growth and strong performances. Guinnes Nigeria is not only regarded as an icon, African company renowned internationally for its brand of unmatched quality, but also as a company that believes in enriching the communities within which it operates, through investment and active participation in the positive evolution of society.

       Guinness stout was first exported to Sierra Leon in 1827 an soon before popular across west Africa. In 1963, the Ikeja in Lagos Nigeria was chosen as the first location Onitsha the British Isles to brew the iconic dark beer.. two years later, in 1965, Guinness Nigeria was listed on the Nigeria stock exchange.

       In 2004 Guinness Nigeria commissioned a new brewery at Aba, Abia state.

1.2  STATEMENT OF PROBLEM

Some territories are extra ordinarily large for effective management. This means that some of the customers could not be satisfied. Sales men could get some of other customers and could not get some of their customers due to the largeness of their territory.

There are some cause of inadequate transportation facilities and these affected by territories that are in a remote area. Sales men could not reach some of the target customers. Some sales territories are not properly managed due to lack of co-ordination in territories, that is they are not managed in an efficient and organized way. Improper division of sales territories could result to conflict.

Low economic activities does not facilitates sales in territory.

1.3  OBJECTIVES OF THE STUDY

The purpose of this study is derived from the fact that a customers is always a “King” and have to be treated as one. For a salesmen to return customer loyalty, he should be ready to listen to customers problems.

Today sales person is a problem solver, as a problem solver, the salesman should understand that the buyers has a problem of need and want and purchase are made to satisfy needs and wants.

Consequently, to succeed the sales person must identify these needs, and wants and method of satisfying them.

Travel time and expenses will be minimized to fall within the bound of a small geographical area. The sales forces that build effective relationship with the customers and provide valuable service are usually high performance and top achiever. High performance sales people understand the important of building relationship with customers as well as with others who interact with them. The bottom line for cooperation is to learn the everlasting support and loyalty of the customers for their services/products and most successful cooperation around the world area adopting very creative and innovation method to achieve these goals.

       Delivery of good is another point to note, sales people have to deliver goods/services at the proper time and place or condition desired by the customers patronage.

       The main purpose of a sales person is not just to make sales, but to create customers, identifying potential customers is an important aspect of customers strategy. Basically, it is necessary to study, how members of the brewery sales men manager their territories by having marketing concept in focus and the impact of sales territorial management in the achievement of the overall company set sales objectives.

1.4  RESEARCH QUESTIONS

1.  How do you maintain good relationship with the customers in your territory?

2.  How did brewery develop its territories in the east?

3.  What are the method used in setting sales volume quotas to a sales men?

4.  What are the personal selling functions that are performed by each territory?

5.  What kind of problem do you encountered in your territory?

6.  What motivate your to go extra miles in achieving sales target?

7.  What are the criteria for setting each territory?

8.  How can sales person performance be appraised?

1.5  STATEMENT OF HYPOTHESIS

Ho:  The functions performed by sales men in the territories are not effective.

Ho:  The sales men do not understand the importance of building relationship with customers.

1.6  SIGNIFICANCE OF THE STUDY

       A sound sales planning and proper implementation will ensure a firm’s stated objectives. The researcher believe that this study can improve performance of person selling in the brewery industry. Apart from being practical significance to scholars, lectures, and student alike  the study is hope to enrich the breweries on the quality and or management of marketing activities expected in their territories.’

The researcher also believes that customers of Guinness brewery will benefits from this study because of the closer relationship between the sales representation and their customers, product, price and other marketing adjustments and adaptation are easily made to accommodate the various need of these customers and get them satisfied.

1.7  SCOPE OF THE STUDY

Arthur Guinness started brewery ales initially in LEIXLIP, then at the James gate brewery Dublin, Ireland from 1957. He signed a 9,000 years lease at [35 per annum for the usual brewery]. Ten years later in 1769 Guinness exported their product for the first time when six and a half barrels were shipped to England.

The first use of the word stout in relations to beer was in a letter in the Egerton Manuscript dated 1677, almost 50 years before Author Guinness was born. The first use of word stout in the context of Guinness beer was their stout – porter of 1820.

Guinness brewed their last porter in 1974 Guinness stout is also brewed under license internationally. The Guinness brewery in park royal London closed in 2005. the introduction of all Guinness sold in the U.K. was switched to  St James gate brewery Dublin. People in the U.K had previously stated that Irish brewed Guinness tested much better than brewed in London.

       A brewery by product of Guinness yeast extract (GYE) was produced until the 1950. due to the fact that Guinness Nigeria Plc is a large company with high density coverage, they organize their sales jobs based on geographical territories within the country where each sales manager is assigned to a specific territory to take care of the marketing activities in it.

1.8  LIMITATION OF THE STUDY

Guinness brewery have many territories which researcher cannot cover due to the time provider for this study, the scope time provide for this study, the scope of this study is restricted to Aba territories.

The following acted as constraints towards the successful execution of this work.

LITERATURE

The scarcity of materials for related literature in the research school library was a constraints. So I have to move around to other schools, cyber café and library and made do with what I was able to collect.

TIME: The fact that the research was carried along with other important academic activities within a specified period of time becomes a constraints.

FINANCE

Finance was another major constraints that the research in search of relevant materials and data collected was adversely affected  by the limited finance at the researchers disposal.

1.9  DEFINITION OF TERMS

QUOTA: A quota refers to an expected performance objective.

CUSTOMERS VALUE: The unique combination of benefits received by target buyers.

CUSTOMERS RELATIONSHIP MANAGEMENT: Is an outcome of is well developed and maintained customers relationships.

TERRITORY: Part of an area, assigned to a particular salesmen to manage.

GYE: Guinness Yeast Extract:

SALESMANSHIP: The ability to persuade, convince and motivate another person to think as to you think and to take whatever action that you suggest.

PERSONAL SELING: Persona selling is an oral presentation in a conversation with or more prospective purchaser for the purpose of making sales.