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CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND
OF THE STUDY
The
most significance and most valuable assets of any existing enterprise are
inventory management because for an enterprise to be able to give accurate measurement
and good description of her asset, inventory becomes the first to mention. This
is of course, is so because the sale of inventory at a price is greater than
total cost indicates an efficient merchandising, which is however is the
primary source income generation.
These
inventories are both assets and items held in the ordinary course of business
or goods that will be consumed or used in the production of goods to be sold.
Several
authors have provided definitions on stock management. Thus the amount of worth
carried out on the study of stock management in the Hotel is to a great extent
important for the economic survival of the hotel Management.On his note, Greene
[1979] defined stock management as the whole Development and administration of
stock policies as well as procedures by They are implemented. He then
classified stock into these headings: raw Material, work-in-progress, finished
products, complementary parts and Suppliers.
Geoffrey
Merdith (1982) defined stock management as inventory operations as the
combination of systems and processes involved with inventory management as well
as the physical aspects of storage and material handling. The direction and
control of activities with the purpose of getting the risk inventory in the
right place, at the right cost. Effective stock management and security are
imperative and must cover the whole supply chain through to the final
distribution to customers.
From
the clear point of view, inventories in management constitute and important
asset. However, stock management is an area of accounting and financial data of
goods being sold. The stock management is an area of accounting and financial
data of goods being sold. The stock management system should ensure that
initial low quantity of goods can be put best use.
Graham
Buxton| (1979) looked at stock management as the ability of a firm to ensure
that stocks of a company’s products are made available on a consistent basis in
the light of the company’s service policy to its market demand. Stock
management is extremely important. The investment of inventories, the largest
current assets in manufacturing and retail establishments and may also be a
material portion of the company’s total assets.
Nuolom[2000]
says that the maintenance of stocks allows the production and marketing
function to operate in an autonomous and economic manner. It means that
quantity produced and the timing of the production are determined in the main
by immediate production consideration. Inventory for production are held for
the following four reasons:
1.
To maintain lot-size inventory.
2. To avoid possible loss of sales or production time through
variable in delivery time. This is achieved by maintaining a safety stock.
3. To avoid disruption in production.
Richard
R [2000] According to him, stock are in effect, reservoir of goods held in
anticipation of marketing sales, the of filling demands from further down along
the incoming channel. Incoming quantities of the product ready for sale arrive
usually at irregular intervals and are added to the inventory reservoir. The
outgoing product flow is more continuous but still fluctuates considerably. The
volume in the inventory reservoir pulsates but not always with a regular rhyme
from day to day. Changes occur in the rate and quantities of input and output.
Therefore in deciding on inventory size, management must determine both maximum
and minimum allowable inventory. In setting these upper and lower limits both
sales and cost considerations are involved.
Sales
considerations: The main purpose in maintaining inventory is to meet market
demand, ie to make sales and to fill customers order. Since stock are kept in
anticipation of market demand, the upper and lower control limits should be attained
for forecasted sales. Thus, the more accurate, the sales forecast the greater
opportunity to maximize gains from economically stock operations. The less the
accurate, the forecast, the greater need for substantial buffer stock and some
notion of its probable accuracy, a decision maker is prepared to set the
control limits.
Another
factor also must be taken into account it relates to what management considers
an acceptable level of customer service. Experience shows that in a typical
business, about eighty percent [80%] more inventory needed to fill ninety five
percent [95%] of the customer’s order out of stock on hand than to just fill
eighty percent[80%]. Each firm must strike a balance between what it considers
reasonable customers service and costs in line with management goals. It should
also recognize consistency of delivery at least as unimportant as speed of
delivery.
Turner P.H [2001] says that unless an organization has an effective system of
controlling the quantities of items in stock, it soon finds itself in
difficulties.
On the other hand, nothing ruins goodwill and reputation more quickly than
being unable to supply customers with the orders because of goods are out of
stock. On the other hand, overstocking means pointlessly typing up capital and
unnecessary cramping of goods that are valuable.
1.2
STATEMENT OF THE PROBLEM
The
stock management problem consists of having insufficient supply of raw
material, finished goods and parts components. The stock of items must be
reasonable, meaning that it should not be too much or too little. The company
should be in a position to meet customers’ demand in terms of quantity and
quality. Stock management is of great importance especially for managers who
must decide how to administer the rest of the logistics system more creatively
in order to ensure that customer service does not suffer as a result of lower stock
levels. That’s the reason why stock management requires a particular attention
or the support of the entire company’s management levels in order to meet
customers’ satisfaction (Brudan, 2010).
Any
organization that operates without a proper stock management policy would
always be faced with challenges of not having the items readily available when
most needed. Some organisations do not even believe in the stock management as
they see it as a waste of resources in that liquid cash that could be used for
other aspects of working capital is being tied down as inventory. Suchorganisations
would always have this believe that they could always get these items when
needed which is not always so.
From
the above reasons, it became imperative for the researcher to bring to light
how Pinnacle hotel, Sokotogo about their stock management in other to get
efficient service to their clients and customers.
1.3
OBJECTIVES OF THE STUDY
The specific objectives of
this study is stock management in the hotel industry, the researcher intend to
outline the following sub-objectives;
i)
To assess how the stock management
activities is being done in Pinnacle hotel, Sokotoand how to improve it.
ii)
To determine the role of stock management on
performance of hotel industries in Nigeria.
iii)
To examine the problems and challenges
associated with stock management in hotel industries in Nigeria.
iv)
To proffer possible solutions to the above
problems associated with stock management in hotel industries in Nigeria.
1.4
RESEARCH HYPOTHESES
H0:
stock
management does not play any significant role in customer’s satisfaction in
Pinnacle Hotel, Sokoto.
H1:
stock
management does play a significant role in customer’s satisfaction in Pinnacle
Hotel, Sokoto.
H0:
none
availability of stocks when needed doesn’t slow down the speed of business in
pinnacle hotel, sokoto.
H2:
none
availability of stocks when needed does slow down the speed of business in
pinnacle hotel, Sokoto.
1.5
SIGNIFICANT OF THE STUDY
At the completion of this
study the findings will be beneficial to the general public and Pinnacle Hotel management.
Stock control or management is not only relevant in the hotel industry but in
all organizations. It is hoped that this research work will also be relevance
in the field of management both in the private and public organizations. The findings
of the study will propose some strategies that Nigeria’s hotel industry can use
to overcome these barriers and to implement stock management effectively.Finally
the findings of this study will serve as a reference material to scholars who
intend to embark on a topic of this nature.
1.6
SCOPE AND LIMITATIONS OF THE STUDY
The
researcher limited this study to the available literature on stock management
in relation to what is being practiced in a service oriented outfit like Pinnacle
hotels Ltd, Sokoto. The researcher was also limited to the available data
gathered and as such the researcher could not verify the corrective or otherwise
of the information given on the case study as a request to go through past
records in relation to stock management in the organization was turned down. In the cause of the study, the researcher
encounters some limitations which limited the scope of the study;
Time
constraint: The researcher
will simultaneously engage in this study with other academic work. This
consequently will cut down on the time devoted for the research work.
Inadequate
Materials: Scarcity of material is
also another hindrance. The researcher finds it difficult to long hands in
several required material which could contribute immensely to the success of
this research work.
Financial
constraint: Insufficient fund
tends to impede the efficiency of the researcher in sourcing for the relevant
materials, literature or information and in the process of data collection
(internet, questionnaire and interview).
1.7
DEFINITION OF TERMS
Stock management:Stock management is the function of
understanding the stock mix
of a company and the different demands on that stock. The demands are influenced by both external and internal
factors and are balanced by the creation of purchase order requests to keep
supplies at a reasonable or prescribed level.
Stock taking:Stock-taking or “inventory checking” is the physical
verification of the quantities and condition of items held in an inventory or
warehouse. This may be done to provide an audit of existing stock. It is also the source of stock discrepancy information.
Stock:This
the actual quality of goods or materials held in the store.
Stock records:A
record kept of the amount, type, etc., of raw materials and supplies on hand,
as in a manufacturing plant.
Store requisition:Forms
used to keep track of materials charged to a particular job or department. The
form contains such items as job number, department, and description of the
material, quantity, unit cost, and dollar amount.
INVENTORY
CATALOGUE: It is a store document describing each Individual item
of stock and the part it will form in the products.
Coding:This
a method used in the identification of items by ways of letters or figures as
both.
Voucher:It
is the document showing correctness of supply, receipt and issue.
SUPPPLIER/VENDOR:
He is a person who makes goods or items available to others.
ABC
ANALYSIS: It is a stock control device that analysis the naira
value of all items in the stock.
MINIMIUM
STOCK[BUFFER]: A precautionary stock level which
takes care of unexpected delays in delivery.
1.8
ORGANIZATION OF THE STUDY
This research work is organized in five chapters, for
easy understanding, as follows Chapter one is concern with the introduction,
which consist of the (overview, of the study), statement of problem, objectives
of the study, research question, significance or the study, research
methodology, definition of terms and historical background of the study.
Chapter two highlight the theoretical framework on which the study is based,
thus the review of related literature. Chapter three deals on the research
design and methodology adopted in the study. Chapter four concentrate on the
data collection and analysis and presentation of finding. Chapter five gives summary, conclusion, and
recommendations made of the study.
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